In case of any discrepancy, the Italian version prevails.

Version of October 2026. They apply to orders placed on the website frantoiocarrozzino.it.

1. Who sells

The seller is Frantoio Carrozzino - Terre di SanGregorio, trading as "Frantoio Carrozzino - Terre di SanGregorio". In this text we call ourselves "we". You are the person who buys.

Registered office: C.da Palazza 40, 87021 Belvedere Marittimo (CS)
Email: info@frantoiocarrozzino.it
Telephone: +39 0985 806580, Monday to Friday from 9am to 6pm and Saturday from 9am to 1pm

The contract is concluded in Italian.

2. Who we sell to

We sell to consumers, that is, natural persons who buy for purposes unrelated to their trade, business or profession (Article 3 of the Italian Consumer Code, Legislative Decree 206/2005). You must be of legal age and have a delivery address in Italy.

If you buy for your trade, business or profession, for example for a restaurant or a shop, the contract remains valid but you are not a consumer: you have no right of withdrawal (section 9) and no legal guarantee of conformity (section 10). What counts is the purpose of the purchase, not the VAT number. Articles 1490 and following of the Italian Civil Code apply to defects in the products: you must report them within eight days of discovering them, and the claim lapses one year after delivery.

3. Products and information

We sell extra virgin olive oil, oil-based dressings, OLIVEGA cosmetics and gift vouchers. Before you buy, each product page gives the information required by law: name, size, ingredients (with allergens for food), storage instructions and producer. For cosmetics you find the list of ingredients and the instructions for use. The best-before date and the batch number are on the label you receive with the product.

Photographs illustrate the product. If you find a difference, the label on the packaging prevails. The colour and aroma of the oil change from one harvest to the next.

4. Prices and delivery costs

Prices are in euro and include VAT. Delivery costs and the total to pay appear in the order summary, before you submit your order. The price you see when you submit stays the price of your order, even if we change it afterwards.

Standard shipping: €6.99.
Express shipping: €12.99.
Free standard shipping if the amount of the products, after coupons and discounts, is €50.00 or more. Paying with a gift voucher does not reduce the reference amount. Express shipping is always charged.
Cash on delivery: €3.00. This is the cost of the service by which the courier collects the amount on delivery. You find it in the order summary, among the delivery costs, and you pay it only if you choose cash on delivery.

We apply no payment charges for card and bank transfer.

A coupon is valid under the conditions stated when you receive it: validity period, minimum order amount and number of uses.

5. How the contract is concluded

To order, you choose the products, put them in the basket, enter your shipping and billing details, and choose shipping and payment. Before you submit, the summary shows you everything and you can correct your details, including input errors. You can also order without registering. The final order button states that by clicking it you are under an obligation to pay.

When you submit the order, you make us an offer to buy. The contract is concluded when we send you the order confirmation email, with the order number, to the address you gave. For card payments, we send it after the payment succeeds. For bank transfer and cash on delivery, we send it immediately after you submit the order.

If a product is no longer available, we tell you without delay, we do not conclude the contract for that product, and we refund what you have already paid.

The confirmation email contains these terms and the withdrawal form. This way you receive them on a durable medium and can save or print them. We keep the contract and you can find it with the order number, from your account or from the "Track order" page. With your order you also receive a PDF summary, which is a courtesy document and is not a tax document.

6. Payment

You can pay in three ways.

6.1 Card

Payment goes through the secure Stripe page, which shows you the available payment methods. You enter your card details on Stripe: we do not see them and we do not store them. Stripe charges the amount when you confirm the payment. If you do not complete it within 30 minutes, we cancel the order and put the products back on sale.

6.2 Bank transfer

The bank details and the payment reference (the order number) are in the confirmation email. We set the products aside for 5 working days. Two working days before the deadline we send you a reminder. If the payment has not arrived by the deadline, the order is cancelled. We ship after receiving the payment.

6.3 Cash on delivery

You pay the courier on delivery, by the means the courier accepts. The cash on delivery charge is €3.00 (section 4).

6.4 Invoice

To receive an invoice, enter your billing details (company name, VAT number, tax code and PEC or recipient code) in the billing step, or write to us right after the order, quoting the order number.

7. Shipping and delivery

We ship only within Italy, with a national express courier. Delivery times are normally 3-5 working days with standard shipping and 1-2 with express. They are indicative. In any case we deliver without undue delay and at the latest within 30 days of the conclusion of the contract. If we miss the deadline, you can ask us to deliver within a further reasonable period and, if this also expires, terminate the contract and obtain a refund (Article 61 of the Italian Consumer Code).

When we hand the parcel to the courier, we send you the tracking number. With bank transfer, delivery times run from the receipt of payment. On delivery, check the packaging: if it is damaged, accept the parcel with a written reservation on the courier's document and send us a few photos. The risk of loss or damage passes to you when you receive the parcel.

8. Cancelling an order before shipping

You can cancel any order that has not yet been shipped yourself, free of charge. You do it from the order page, which you reach from your account or from the link in the confirmation email. If you prefer, write to info@frantoiocarrozzino.it.

We refund you within 14 days of the cancellation:

card: to the same card;
bank transfer already paid: by bank transfer to the IBAN you give us;
cash on delivery: there is nothing to refund;
gift voucher used in the order: the balance returns to the voucher.

An order that has already been shipped can no longer be cancelled. To return it, the right of withdrawal applies.

9. Right of withdrawal

9.1 When and how to exercise it

If you are a consumer, you have 14 days to withdraw from the contract without giving any reason (Articles 52 and following of the Italian Consumer Code). The period starts on the day you receive the products, or on which a person you name, other than the courier, receives them. If you order several products delivered separately, it starts on delivery of the last one.

The easiest way is the "Withdraw from the contract here" function on the order page. You reach it from your account, from the link in the confirmation email or from the "Track order" page with the order number and email, even if you have not registered. You select the products, confirm with the "Confirm withdrawal" button and receive an email straight away with the text of your statement, the date and the time (art. 54-bis of the Italian Consumer Code).

You can also withdraw with any other explicit statement, by email to info@frantoiocarrozzino.it or by PEC to the address in section 1, using the form at the end of these terms if you wish. In that case we confirm receipt by email. You meet the deadline if you send the notice before it expires. The withdrawal takes effect from the moment you notify it, even before our reply.

9.2 Returning the products

In our reply to your notice, we give you the address to send the products to. Return the products within 14 days of your notice, with care and, if you can, in the original packaging. The cost of returning the products is yours. Choose a tracked shipment, because the risk of the return transport is yours.

9.3 Refund

We refund you within 14 days of the day we receive your notice. We may withhold the refund until the products have come back to us or you show proof that you have sent them. We refund by the same means as the payment. For bank transfer and cash on delivery, we refund by bank transfer to the IBAN you give us, at no cost to you. The part paid with a gift voucher returns to the voucher; if the voucher has expired in the meantime, we issue a new one for the same amount, valid for one year.

The refund includes the standard shipping costs and the cash on delivery charge, if you paid it. If you chose express shipping, the difference from standard shipping remains at your expense.

9.4 Exclusions and opened products

You cannot withdraw for sealed cosmetics that you opened after delivery: creams and soap bars are not suitable for return for reasons of hygiene (Article 59(e) of the Italian Consumer Code). Cosmetics that are still sealed are returned like the other products.

Oil and dressings are not excluded from withdrawal, because they keep for a long time. If you have opened the packaging, however, we cannot resell them for reasons of hygiene. In this case you are liable for the diminished value of the products (Article 57 of the Italian Consumer Code) and we may deduct it from the refund. You are also liable for diminished value caused by any other handling beyond what is necessary to establish the nature and characteristics of the product.

9.5 Gift vouchers

You can withdraw from the purchase of a voucher within 14 days of purchase, if you have not used it, even in part.

10. Legal guarantee of conformity

If you are a consumer, we are liable for lack of conformity of the products that existed at delivery and becomes apparent within two years of it (Articles 128 and following of the Italian Consumer Code). If the defect appears within one year of delivery, it is presumed to have existed already. The claim lapses 26 months after delivery.

You are entitled to have the product brought into conformity, at our expense, by repair or replacement. You choose the remedy, unless it is impossible or disproportionate compared with the other. You can ask for a price reduction or termination of the contract with a refund if bringing the product into conformity is impossible or excessively burdensome, if we do not carry it out within a reasonable time or without significant inconvenience to you, or if the defect is serious. A minor defect does not entitle you to termination.

You do not have to report the defect within a set period to keep your rights. Please tell us as soon as you discover it: write to info@frantoiocarrozzino.it with the order number, a description and a few photos. For food, keep the packaging and the batch number. A lack of conformity does not include what results from incorrect storage or from the best-before date having passed.

11. Gift vouchers

The voucher has a value of your choice between €5 and €500. You buy it by card, after logging in to your account.
When the payment is confirmed, we activate the voucher and send an email with the code to the recipient you named.
The code is valid for one year from purchase. After expiry, the remaining balance can no longer be used.
Enter the code in the order summary. The voucher also covers delivery costs. If the order costs less than the balance, the remainder stays on the voucher.
The voucher cannot be converted into cash and is not refundable, except for withdrawal under section 9.5. Whoever holds the code can use it: keep it safe.

12. Communications and personal data

We write to you at the email address you give in the order. We explain how we process your data in the privacy notice. Promotional emails reach you only if you tick the optional box.

13. Governing law, jurisdiction and complaints

The contract is governed by Italian law, without prejudice to the mandatory rules protecting consumers. For disputes with a consumer, the court of the place where you have your residence or domicile has jurisdiction. With a business customer, the ordinary rules of jurisdiction apply.

To make a complaint, write to info@frantoiocarrozzino.it or, by PEC, to the address in section 1. We reply within 30 days. We have not joined an alternative dispute resolution body. You can still turn to one of the bodies listed by the Ministry of Enterprises and Made in Italy, or to the court.

Model withdrawal form

Annex I, part B, of Directive 2011/83/EU (Annex I, part B, of Legislative Decree 206/2005). Complete and return this form only if you wish to withdraw from the contract.

To: Frantoio Carrozzino - Terre di SanGregorio, C.da Palazza 40, 87021 Belvedere Marittimo (CS), info@frantoiocarrozzino.it
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ………………………………
Ordered on (*) / received on (*): ………………………………
Order number: ………………………………
Name of consumer(s): ………………………………
Address of consumer(s): ………………………………
Signature of consumer(s) (only if this form is notified on paper): ………………………………
Date: ………………………………

(*) Delete as appropriate.

Terms and conditions of sale