Frequently Asked Questions

You can order directly from our website: add products to your cart, proceed to checkout, enter your shipping and billing details and choose your payment method. You will receive a confirmation email with all the details.

Until the order has left, you can cancel it yourself from the order page: you reach it from your account or from the link in the confirmation email. We refund you and you can place the order again with the right details. Once shipped, it can no longer be cancelled and the right of withdrawal applies.

From your account area in the 'My Orders' section you can monitor the status in real time. If you ordered as a guest, you can use our tracking page by entering your order number and email.

Yes, you can complete your purchase as a guest. However, by creating an account you can track orders, save addresses, access your wishlist and earn rewards.

Standard €6.99, Express €12.99. Shipping is free from €50.00 in products, after coupons and discounts; a gift card does not reduce this amount.

Usually, in working days from dispatch: Standard 3-5, Express 1-2.

No, for now we ship only within Italy.

Our products are carefully packed in reinforced boxes with specific shock protection for glass bottles, ensuring the oil arrives intact.

Yes, as soon as the courier picks up your parcel, you will receive an email with a tracking number to follow your shipment in real time.

By card, bank transfer or cash on delivery. You enter your card details on the protected Stripe page and they do not pass through our website. Cash on delivery has the cost of the collection service, which you see in the order summary.

You enter your card details on Stripe's protected page and they do not pass through our website. We do not see them and we do not store them.

Complete your order and make the transfer with the bank details we send you. We ship after the payment arrives. If the payment does not arrive within 5 working days, we cancel the order, and we send you a reminder first.

Yes. You have 14 days from delivery to withdraw, except for opened cosmetics. Use the "Withdraw from the contract here" button on the order page. The procedure is explained in "Shipping and returns".

We refund you within 14 days of the day we receive your withdrawal notice, by the same payment method. For bank transfer and cash on delivery we send a transfer to the IBAN you give us. You pay the return shipping costs.

Keep the packaging, photograph the packaging and the contents and write to us with the order number: we will tell you how to proceed. The legal guarantee of conformity still applies.

Yes, our extra virgin olive oil is produced exclusively from olives grown in our groves along the Riviera dei Cedri, Calabria. From harvest to pressing, everything takes place at our mill.

Each oil has a unique flavour profile: Classic EVO is balanced and versatile, Monocultivar oils highlight single olive varieties, and Flavoured oils are infused with natural ingredients like lemon, chilli or herbs.

Store oil in a cool, dark place, away from heat sources. After opening, consume within 3-4 months for the best taste. Do not refrigerate.

No, our cosmetic line is formulated with natural olive oil-based ingredients, free from parabens, silicones or artificial colouring.

Click the user icon in the menu and select 'Register'. Enter your name, email and password. You can also register during your first purchase.

On the login page, click 'Forgot password'. You'll receive an email with a link to reset your password. The link is valid for 1 hour.

Yes. On the "My data" page in your account you download your data and ask for deletion: we reply within 30 days. Your reviews stay without your name. Orders and billing data are kept for 10 years, because tax law requires it. If you ordered without an account, write to us at info@frantoiocarrozzino.it.