Legal guarantee of conformity

If you are a consumer, we are liable for lack of conformity of the products that existed at delivery and becomes apparent within two years of it (Articles 128 and following of the Italian Consumer Code). If the defect appears within one year of delivery, it is presumed to have existed already. The claim lapses 26 months after delivery.

You are entitled to have the product brought into conformity, at our expense, by repair or replacement. You choose the remedy, unless it is impossible or disproportionate compared with the other. You can ask for a price reduction or termination of the contract with a refund if bringing the product into conformity is impossible or excessively burdensome, if we do not carry it out within a reasonable time or without significant inconvenience to you, or if the defect is serious. A minor defect does not entitle you to termination.

You do not have to report the defect within a set period to keep your rights. Please tell us as soon as you discover it: write to info@frantoiocarrozzino.it with the order number, a description and a few photos. For food, keep the packaging and the batch number. A lack of conformity does not include what results from incorrect storage or from the best-before date having passed.